While being surrounded by strangers struggling with their problems at a public place, say, in a lift, in a waiting room, in a queue at the bank, cinema, or elsewhere, we remain silent and make no conversation. Because we think it to be a bad manner, awkward or challenging. That is not right. Instead, try with a smile, raising your hand and a small-talk. Talk may be about anything; say weather, long waiting or just anything like that. I am sure it will not only relieve the tension but also create a forging bond between humans.